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FAQ

Answers to most common questions about products, orders, shipments, and payments.
Description Plus

Meet the TruDive 3mm Hood - your essential companion for cold-water dives! Engineered for superior insulation, this hood combines comfort with advanced warmth, allowing you to focus on exploring the depths without distraction. Designed to shield you from chilly waters and maintain body heat, the TruDive 3mm Hood keeps you protected so you can dive confidently and comfortably. Embrace your underwater adventures fully equipped with a hood that makes warmth effortless. Dive in and stay warm with TruDive!

How do I choose my sizes? Plus
  • For this product it only has one size
When will my order ship? Plus
  • Our wetsuits that are in stock can be shipped in 3 days after the order is placed. Clothes that are not in stock generally take 20 days to make, and custom-made suits take 30 days to make.
  • If you want to order an item but need it urgently, you can ask for a priority production (depending on availability), which takes 3-5 days. Please contact us by e-mail at support@trudive.com to see if priority production is currently available for your selected time frame.
Do I have to pay taxes for my purchase? Plus
  • Please note that import duties and taxes may be applied by your local authority. Local import duties and taxes are levied by the carrier on behalf of the local customs authority. Trudive is not liable for any local import duties or taxes.
Can I cancel my order? Plus
  • All paid order are automatically queued for production, please contact us at support@trudive.com within 24 hours of purchase if you wish to cancel.
Warranty Terms Plus
  • If you receive a wetsuit that does not match your order, please contact us within 24 hours, take a photo of the wetsuit and the invoice information and send it to support@trudive.com If the damage to the wet suit is caused by man-made damage, Trudive will be unable to honor the warranty.
Ask a Question Plus

We're here to help! Feel free to reach out with any questions via WhatsApp or email us at support@trudive.com.

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INTERNATIONAL SHIPPING

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24/7 SUPPORT

Should you have questions about delivery, returns, and technical issues, we are always here to help